Refund policy
Returns and Refunds
We stand behind every product we make. If something isn't right, we'll make it right.
Not satisfied with your purchase? Contact us within 30 days of your order date and we'll work with you on a refund, exchange, or replacement - no lengthy explanations required.
P.S. does not accept exchanges and returns for any opened or used products - returns are only accepted for unopened boxes of unused product. If you have an issue with your product, please reach out to us at at hello@psgoodtimes.com.
Our guarantee is designed for you to try our products with confidence. Here's how we handle returns on larger orders:
- The full satisfaction guarantee applies to one unit per product type (e.g., one box of condoms, one bottle of lube). We'll refund or replace that unit without question.
- Additional units beyond the first may be returned for a refund, less a restocking fee of $7 per unit to cover return shipping, inspection, and handling. We'll always be upfront about this before processing.
How to Start a Return or Exchange
Email us at hello@psgoodtimes.com. Let us know your order number and what the issue is - we typically respond within 1–2 business days.